You have 5 working days to return item for exchange from the date you received it.
YQC provide exchange for all items (except Sale Items /Discounted Items / or any other purchases by using promo codes) due to manufacture defect, but no refund will be entertained. Returns can only be made onetime per purchases.
To be eligible for an exchange, your item must be unused and in the original condition that you received it. Your item must be in the original packing (with tags, unworn, unwashed and unaltered). Exchanges will be declined for those products which do not meet all the mentioned conditions.Items that has changed color as it’s already been soaked are strictly non-refundable or exchange.
Your returned item needs to have the receipt or proof of purchase to be entitled for exchange.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of exchange request after inspecting the item. The process normally takes 2-3 working days. All returns which do not meet the above-mentioned criteria will be strictly declined or forfeited, no refunds or exchange will be given.
The item is on your own responsibility until it reaches us.For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we need it for reference.
YQC reserves the right to reject any request to mail these items alongside with a new order. All returns will be sent back individually.
You will be responsible for paying for your own shipping costs for returning your item. If the exchange request is approved, you will be liable for the delivery cost of the exchanged unit to be sent to your address.
If you have any questions on how to return your item to us,kindly contact us.